Black Sheep Automotive

Needless to say, I have neglected my blog for several months. Mostly due to a lack of interest in my automotive classes. However, I probably should have blogged about all the problems I had with my Mustang! The Mustang did arrive safe and sound. Now, after much tribulation at my work, she is finally finished. First of all, if I may suggest to anyone in the industry, if you work at a car dealership do not buy your car from your workplace! I am sure it is different from dealership to dealership, but with my own place of employment, I was treated like garbage regarding my new car. It took over a month to get my pedestal spoiler painted and installed after receiving the car! Not to mention it took an additional month after that and a phone call to Ford customer service to get the problems with my stripes amended and to my standards.

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For my salesman, this was easy commission, I already knew exactly what I wanted so he just had to place the order and make sure that all of the accessory stuff was completed. However, once I placed the order for my Mustang in July it was like pulling teeth to get him to do anything. My accessories didn’t even get ordered until after my car was already here. Once they were here, I had to run around and fight with the body shop to get them to paint my spoiler. Then we discovered since I had the lip spoiler put on at factory, the factory stripes do not go all the way across the trunk lid. So I had to order a replacement stripe kit for my trunk, my parts manager ordered the wrong stripes so we had to order them again. The correct stripes came in and they had to sublet the job to an outside vendor to install them. They did a terrible job. You could even see the white paint where the two pieces of the stripes met! To make matters worse, the replacement stripe was not the same dimensions as the rest of the stripes on my car. They were probably 1/16th of an inch on each side narrower than my other stripes. My parts manager informed me that this was how they came and that there was nothing he could do about it, it was at this point that I contacted Ford customer service.

My salesman then decided that the obvious solution was to intentionally mess up another stripe on my trunk and to file a false warranty claim. So more run around with that and they sent me replacement stripes for my whole trunk. My salesman had gotten one of my service advisers involved in the whole matter. There were some more issues with the emblem on the back of my car, the body shop and scheduling. Ultimately, my service adviser found another outside vendor to come in and re-stripe my trunk, they did a nice job blending the stripes so that the size difference was not noticeable and my car was finally completed over two months after I received it.

I cannot even begin to describe how absolutely infuriating it is to have to deal with this kind of nonsense from people I work with every day. Had I purchased the vehicle at another dealership, they would have been bending over backwards to make me happy. At least now I know for the future.